Refund & Exchange and In-Store Pickup Policies for Course Materials
Textbook and Course Material Refund and Exchange Policies The following Refund and Add/Drop Deadlines apply to all in-store, off-site, and online textbook and course material purchases for UNM Bookstores (Main, North, and West campuses in Albuquerque, and Taos).
Special Note to Online Customers: You will receive an automated email to the address you provide for your order at the time your credit card or Bursar account is successfully charged. At that point, those textbooks belong to you. If you wish to obtain a full refund for those books, you must notify the UNM Bookstore by the dates in the chart below. Receipt and ID required.
NOTE: To obtain a full refund or exchange, course materials must be in original condition. Books sold “New” must not be marked, creased, or dog-eared. Shrink-wrapped books with “Not returnable if opened” stickers must be unopened in their original wrappers. eBooks must not be accessed more than 20%. Access codes must not be opened. Receipt and ID required.
Textbook and Course Material In-Store Pickup Policies The following In-Store Pickup Deadlines apply to all online textbook and course material purchases. Your UNM Bookstores offer in-store pickup for textbook and course materials orders as a convenience for our customers who would like to save shipping costs. In order to provide this money-saving service, we need you to pick up your order in a timely manner. See the chart below for In-Store Pickup Policies.
SPECIAL NOTE: HOW TO CANCEL YOUR ONLINE TEXTBOOK AND COURSE MATERIALS ORDER You must notify the UNM Bookstore (weborder@unm.edu) about your desire to cancel all or part of your online textbook and course material order prior to the time the item is successfully charged to your method of payment. After the product has been charged (an automated email will be sent to the email you provided for the order), the item(s) belong to you, and you can no longer ask to have those items canceled, and our Textbook and Course Material Refund and Exchange Policies will apply. Abandoned online orders will not receive a full refund. (See “In-store Pickup Deadlines for Textbook and Course Material Orders” for details.)
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