University of New Mexico Bookstore
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University of New Mexico Bookstore

Return Policy

Basic Refund & Return Policy
All returns and exchanges must be in original condition and accompanied by the original receipt. Time limits are specific to the type of merchandise, see below for details. All returns will be refunded to the original payment method used.

Textbooks & Course Materials
Click here to read our Textbooks & Course Materials return policy.

Clothing, Gifts, Supplies, Technology
Merchandise in original condition and with original receipt may be returned within 14 days; all clearance sales are final. Defective items may be exchanged or returned upon review.
Technology products must be in original packaging and include all manuals, power cords, and accessories to be eligible for refund.

NON-RETURNABLE: Sale price items, worn or washed items, food, personal items and cosmetics. Graduation regalia and announcements are non-returnable after 14 days or current semester graduation date. Hardware, software, or accessories damaged through customer misuse, missing parts, or in unsaleable condition. Opened or activated software, hardware, and accessories, unless defective.

General Books
General Books may be returned within 7 days in original condition.

NON-RETURNABLE: Sale items, trade reference, test prep, study aids, and opened audio books.

Product may be returned within 21 days of purchase, if in original packaging. After 21 days, all returns are subject to a 15% restocking fee. Furniture, office equipment, case paper and printer cartridges are always subject to a 15% restocking fee.

NON-RETURNABLE: Perishable items, opened printer cartridges, custom stamps & nameplates.

Lobo Den Store Faculty Events Department Purchases Students/Parents Textbooks