University of New Mexico Bookstore
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University of New Mexico Bookstore

Return Policy

Basic Refund & Return Policy
All returns, refunds and exchanges MUST be accompanied by the ORIGINAL RECEIPT and in the ORIGINAL CONDITION. Time limits are specific to type of merchandise, see below or on our website at ALL refunds are refunded to the original payment method. UNM ID is required for all UNM faculty, staff and students. Photo ID is required for all other customers.

Textbooks & Course Materials
Textbooks & Course Materials (access codes, clickers, DVDs, eBooks, etc.) may be refunded, with receipt and in original condition, within the first week of class for Fall, Spring and Summer courses. Textbooks, for full semester courses, dropped in the second or third week of classes may be eligible for refund; with Banner verification. Textbooks and Course Materials for intersession courses or courses lasting less than 4  weeks, may be refunded
until the day after the first class meets. Custom course packages, shrink wrapped sets with non-refundable stickers, and access codes are non-refundable if opened. eBooks that have over 20% accessed, are non-refundable. Medical Legal Bookstore Textbook and Course Material refund policy differs from main campus. Please see store and website for details.

Clothing, Gifts, Supplies
Merchandise may be returned within 14 days. Defective items may be exchanged or returned upon review.
NON-RETURNABLE: sale price items, worn or washed items, food, personal items and cosmetics. Graduation regalia and announcements are non-returnable after current semester graduation date.

General Books
General Books may be returned within 7 days. NON-RETURNABLE: sale items, trade reference, test prep, study aids, and opened audio books.

Computers, Software, Electronics
Unopened items may be returned within 7 days. Defective hardware may be returned within 14 days of purchase. Some restrictions apply. Certain hardware and software items may require vendor approval for returns. Open items may be subject to restocking fees. NON-RETURNABLE: Special orders, opened software and opened calculators.

Product may be returned within 21 days of purchase, if in original packaging. After the 21 days, all returns are subject to 15% restocking fee. Furniture, office equipment, case paper and printer cartridges are always subject to 15% restocking fee. NON-RETURNABLE: Perishable items.

Lobo Den Store Faculty Events Department Purchases Students/Parents Textbooks